Help and support

Use Continue with Google, or your email and password. The same account works on iPhone, iPad, Android and the website at www.acemate.in.

Tap Forgot password? on the sign-in screen and we will email you a reset link. If it does not arrive within a few minutes, check your spam folder. If you signed up with Google, use Continue with Google instead: there is no separate Acemate password.

New accounts finish a short profile and are then checked before they open. That is usually quick. If you have been waiting more than a day, write to us from the email you signed up with.

Write the answer on paper, then photograph the page from the app. Use good light, keep the whole page in the frame and hold the phone flat above it. Acemate reads the handwriting and returns marks, comments and a model answer.

AI marking can make mistakes, so please treat it as a first pass and check it (Terms of Service, AI feedback). Write to us with the question and a screenshot and we will look at it.

In the app, tap your picture at the top, open your Profile, and choose Delete Account. On the website it is on your Profile page. This removes your sign-in and records at once and cannot be undone. A parent can ask for a child’s data to be deleted at Manage consent. What the law makes us keep is in the Privacy Policy.

A child’s account needs a parent’s consent before AI marking starts. You can give or withdraw consent, and download or delete your child’s data, at Manage consent with a code sent to your email. You do not need an Acemate account. More in Children’s privacy.

Teachers can create batches, set chapter practice and track who has finished. To set up a school, or for help with a teacher account, write to us and tell us your school’s name and city.